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Frequently Asked Questions

What is CDS?

Consumer Directed Services (CDS) is a voucher payment option that empowers people with disabilities to make personal decisions related to the delivery of personal assistance and respite services within their current home and community-based program. This alternative to traditional home care allows you control, freedom, and flexibility in how you receive you personal assistance services.

Watch: Texas Health and Human Services explains the Consumer Directed Services option in the video below.

When are the checks mailed out?

Effective January 2018, checks will be mailed out every other Friday. Payroll checks are mailed in time so that they are received by the employee on the payment date. Please see the payroll calendar for check dates.

An employee did not submit their timesheet on time. Will they still receive their check?

If an employee misses the timesheet deadline for the pay period, they should submit their timesheet as soon as possible. Depending on how late the timesheet is received they may still receive their payroll check on time or by the next pay date after the timesheet is received.

What do I do if I need more attendant hours?

If you need more attendant service hours contact your service coordinator for assistance.

If my attendant is unavailable will CTD send a backup?

No. CTD is not a home care agency. CTD only provides your fiscal management services. As the employer you are responsible for coordinating attendant schedules including backup care.

What do I do if any employee doesn't work out?

As the employer you are responsible for training, supervising, disciplining and dismissing your employees. CTD will provide you with performance management forms to document employee performance.

Where can I get more Employee Packets?

At your in-home orientation you were left with at least one copy of the Employee Packet. Please make additional copies of the complete packet for your employees. Complete packets can also be found in the Forms box on the right-hand side of this page.

Can a download a blank timesheet?

Yes, see Forms box on the right-hand side of this page

If my address or my attendant's address has changed, how do I notify CTD?

Changes of address can be made via timesheet. On your timesheet, always fill out the most current address for both employer and employee.